Monthly Archives: July 2010

Delta: Melancholy in Seat 41F

Posted on July 29, 2010 by

Dear Delta airlines, Oh what a tangled web you weave!  You, Delta, have achieved an oxymoronic height of customer (dis)satisfaction I didn’t know existed.  Who but you could get me across the country twice, safely, and without hitch or delay … Continue reading →

Posted in Delta | Tagged , , , | 7 Comments

Inefficient nonprofit marketplace – addendum

Posted on July 28, 2010 by

For those who don’t subscribe to the comments section of this blog (horror!) you might be interested to see the comments from last week’s post. I’d like to highlight Sean Stanndard-Stockton’s point (paraphrased): it is specifically because donors do not … Continue reading →

Posted in Raising Capital | Tagged , | Leave a comment

Needle in a haystack

Posted on July 27, 2010 by

In the midst of a productive strategic conversation today, a friend said, “Well it sounds like you’re looking for a needle in a haystack.” “That’s dispiriting,” I said. “It’s not,” he said.  “All you need is a magnet.” The magnet … Continue reading →

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More or deeper?

Posted on July 26, 2010 by

More is: The hunt Acquisition costs Onsite blog traffic Splashy PR Small bets Millions of followers Friends and admirers Deeper is: Relationships Low churn RSS subscribers Specialized media Big bets 1,000 true fans Allies Neither is better or worse, but  … Continue reading →

Posted in Customers | Tagged , , , , | 2 Comments

Four ways to approach business school

Posted on July 22, 2010 by

Good students go and treat it like school.  They’re good at school and it’s a familiar model: the teacher knows more than I do, assigns stuff to do, teaches me stuff.  I try hard and get good grades because that’s … Continue reading →

Posted in learning | Tagged , , , | 6 Comments

The inefficient nonprofit marketplace

Posted on July 21, 2010 by

A friend who’s doing a lot of work to improve giving practices and flows of capital in the nonprofit marketplace asked me the other day: “do you think capital is allocated efficiently in the nonprofit sector?” “Of course,” is what … Continue reading →

Posted in philanthropy | Tagged , , | 12 Comments

Too busy to do the scary stuff

Posted on July 20, 2010 by

We have to give ourselves credit – we don’t hide from the hard, scary things in obvious ways.  We get creative, and do things that look similar enough to important stuff that we can fool ourselves.  For example: Yesterday I … Continue reading →

Posted in fear | Tagged , , , | 2 Comments

Spezify

Posted on July 19, 2010 by

Me new favorite website is Spezify.  It produces a visual collage of search results pulled from all media (web pages, videos, images, tweets, etc.). I like it (a)because it’s just plain cool and (b)because I can scan a hundred search  … Continue reading →

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Old Spice Viral Video Madness

Posted on July 16, 2010 by

You only get to be first once, of course. By now you’ve see these Old Spice YouTube videos.  They are hilarious, Saturday Night Live skit-worthy comedy in 30 second spots put up in real time on YouTube in response to … Continue reading →

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What do you look for when you hire?

Posted on July 15, 2010 by

Attitude, enthusiasm, and good manners. Lots of people are smart.  Lots of people have gone to the right schools and have worked in the right jobs.  Lots of people know how to answer when you ask how many tennis balls … Continue reading →

Posted in people | Tagged , , | 3 Comments