Having written a couple of semi-humorous, semi-grousing posts about my Delta Airlines exploits, I felt it would only be fair of me, after a no-surprises Delta flight cross country, to write a post about the good flight: it was successful, easy and uneventful, and it arrived 30 minutes early. I even began wondering how best to write a post about something so totally devoid of interesting details and turns of events.
Musing about that a few hours after I landed, I got a call on my cellphone from an unknown San Francisco number.
“Hello Mr. Dichter?”
“This is Delta Airlines calling. Did you just fly from JFK to San Francisco?”
“Did you leave anything on the plane?”
“Um….I don’t know….Oh *$&%!!! My iPad.”
“Yes sir. You can come and pick it up at the San Francisco airport by Door 17 at the Lost and Found.”
Which is to say, first, that in no way shape or form do I really deserve to still be in possession of my iPad. And, second, that I’m extremely thankful to the Delta flight attendants who found it and turned it in to Lost and Found, to the Delta representative who then called me to deliver the good news, and then to the folks at Lost and Found (including a guy in an actual red coat) who promptly and without any hassle returned it to me.
It is much easier to remember to complain and explain why everything’s broken. It takes a decision to start to be in the businesses of shining a light on things that are working well and to thank people. Good news stories don’t sell newspapers, but we need more of them. Grousing is entertaining but mostly it just holds us back.