Tag Archives: communications

Three email rules and the bcc courtesy

Bcc: (“blind carbon copy”) has been with us since the beginning of email (as in this great ARPA email standard from 1977).  Even before email (yes, there was such a time), written office memos would be sent to recipients without … Continue reading

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Stories, Facts and Synthesis

Break down any presentation and you’ve got three building blocks: stories, facts and synthesis. Since we’re generally not comfortable as storytellers, and since it feels safe to report on the facts, lots of presentations divide up the pie like this … Continue reading

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Friction

Reflecting on the last two days’ posts – one on the long, hard, stupid way and one on mobile gift giving, I’m left with the notion that if we’re going to bring on serious partners to solve serious problems, then … Continue reading

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What you’re not

This sign is in the window of a great omakase sushi bar in New York. Eight words and you know what you’re in for. Saying what you’re against is a great shorthand way to describe yourself.  You tap into all … Continue reading

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Re: Question

Never let an email go out of your inbox with this subject line.  Instead, answer the question in the subject line. Why?  Why bother being persnickety about such a trivial thing? Maybe it’s not so trivial.  The subject line is … Continue reading

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The best birthday card ever?

A few years ago a good friend of mine started a greeting card business with all sorts of quirky cards for very specific events – buying a new Xbox; embarrassing faux-pas at the office holiday party; most sleepless nights in … Continue reading

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Circles of humanity

Want to persuade, make a connection, motivate someone to DO something? Dive as deep towards the center of your humanity as possible, and share that. Like so many other things, this is the opposite of what we’re taught in professional … Continue reading

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