The catch

To thank someone in a way that touches and moves them, you have to feel real gratitude.
To be outstanding at customer service, you have to want to make your customers love your product (not just be “satisfied”).
To have employees who consistently make the right decisions, they have to care about the brand, the company, and [...]

You are at the top of my list

If you’re trying to get someone’s attention for the first time, it’s hard to stand out.  People are flooded with information, emails, RSS feeds, tweets…how do you make yourself heard or seen?
Why not try being unbelievably responsive?  If you meet someone for the first time and four days later send an email to say thanks [...]

The best rejection letter ever

Next Monday, Seth Godin (marketing guru, innovator and all-around fabulous guy) is starting his alternative MBA, so I was curious to learn how the unorthodox application process had played out.
The online applications (mostly Squidoo pages) are amazing – energetic, personal, compelling.  I was more amazed still by what one candidate described as “The World’s Greatest [...]

Chicken in the Chicken Soup

(for those of you new to the blog, check out my first post here)
Yesterday I was on the lookout for some Chicken soup to take home for dinner – to care for some sick family members. I went to Friedman’s Delicatessen, highly recommended by a co-worker of mine, and asked if they had chicken soup [...]