Tag Archives: loyalty

Lifetime guarantee

Posted on November 28, 2012 by

18 months ago I got a fancy work bag as a gift.  Within a year, the little ring holding the strap to the bag broke; a few months later the second one broke. I finally made my way to their … Continue reading →

Posted in Customers | Tagged , , , | 2 Comments

Bump and grind

Posted on October 5, 2011 by

WordPress.com, of which I am a very happy user (cost = free, uptime = 100%, functionality = great and always improving) has one interesting limitation – the blog statistics one can easily access are “blog traffic,” meaning the number of … Continue reading →

Posted in Customers | Tagged , , , | 3 Comments

The indifferents

Posted on December 23, 2009 by

There’s a group of people out there who love you.  Your passionate fans who talk about you to anyone who will ask, who spread the word and your message and carry your brand with you.  Cherish and nurture them. There … Continue reading →

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