Tag Archives: relationships

Anatomy of a thank you note

We are all emailing and messaging each other a zillion times a day, yet people seem to be writing fewer thank you notes than ever.  In a professional setting, there’s no good reason not to write a short, substantive email* … Continue reading

Posted in Gratitude | Tagged , , | 1 Comment

So, you looking?

Not long ago I bumped into a headhunter at a cocktail party, a woman I hadn’t seen in nearly a decade.  Her second sentence (second!), after, “How are you?” was, “So, are you looking for a job?” Wow. The easy … Continue reading

Posted in fundraising | Tagged , , , | 1 Comment

24 hours

I keep wondering what people are getting at when they put a huge effort into shaking hands, making conversation and swapping business cards and then disappear off the face of the earth. Almost as bad is following up days or … Continue reading

Posted in relationships | Tagged , , , | 1 Comment

Not transactional

Of course no one says that they have a transactional approach to fundraising. How could you admit to such a thing? But to get beyond transactions means that donors are not numbers to you. It means that after people give … Continue reading

Posted in fundraising | Tagged , , | 1 Comment

Systems and caring

Do you have a system in place that helps you let your customers (donors) let you know that you care? What I see more often is that people either: Care about customers (donors) but don’t have a system Have a … Continue reading

Posted in relationships | Tagged , , , | 1 Comment

Fundraising problem

Here’s the conundrum: transactions happen today, relationships build over months, even years.   Real relationship-building doesn’t conform to rules of thumb or your annual targets.  Also, if you’re building from scratch, it could take years to get from here to there. … Continue reading

Posted in fundraising | Tagged , , | Leave a comment

Speaking of email

What do you do when you’re running around and don’t have time to reply to an important message? How about: “Thanks for this, just wanted to let you know I received it…I’ll reply in full in the next 48 hours.” … Continue reading

Posted in email | Tagged , , | Leave a comment

Small talk

Americans are famous for wanting to just “get down to business” in meetings.  Maybe a few minutes of chit-chat about the Yankees game or the weather, but otherwise, let’s get to the important stuff. The misconception is that the meeting … Continue reading

Posted in Connection | Tagged , , , | 1 Comment

Keith Ferrazzi on trust, vulnerability, and deliberate relationship-building

Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back, gave a fascinating talk yesterday at The New York Forum (event livestream is here – the Forum is from June 20-21st, my panel is this afternoon).  It was … Continue reading

Posted in Generosity | Tagged , , , | 3 Comments

Why sweat the small stuff?

Yesterday I wrote a post about making sure to get the font right in emails you send out.  The day before I reflected on responses to the simple question, “How are you doing?” Why sweat such small stuff in a … Continue reading

Posted in Change | Tagged , , , | Leave a comment