Tag Archives: Zappo’s

Out (f-cking) care the competition

Posted on March 17, 2011 by

I just learned last week about Gary Vaynerchuk from Seth Godin’s Domino Project (great post, Ishita), another great example of someone who pokes the box (you mean you haven’t read Poke the Box yet?  What are you waiting for?  It’s … Continue reading →

Posted in Customers | Tagged , , , , , | 1 Comment

Optically delighted

Posted on December 16, 2009 by

Former Acumen Fund Fellow Karthik Janakiraman shared these thoughts with me, and he was gracious enough to allow me to post his note in its entirety.  It’s a perfect follow-on to my Magic post about Zappos. I read your blog … Continue reading →

Posted in delight | Tagged , , , | Leave a comment

Magic

Posted on December 3, 2009 by

Yesterday night, for the first time, my wife ordered me a pair of shoes on Zappos.  This morning, she called me to say, “This is amazing.  They just arrived!  I don’t know how they do it.” I know. It’s magic. … Continue reading →

Posted in Magic | Tagged , , | 3 Comments