The catch

To thank someone in a way that touches and moves them, you have to feel real gratitude.

To be outstanding at customer service, you have to want to make your customers love your product (not just be “satisfied”).

To have employees who consistently make the right decisions, they have to care about the brand, the company, and its success.

Faking it only gets you so far. 

To give yourself over totally to something, you have to care.

add to del.icio.us : Add to Blinkslist : add to furl : Digg it : add to ma.gnolia : Stumble It! : add to simpy : seed the vine : : : TailRank : post to facebook

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s