A good friend was recently working on a freelance job on a very short deadline. She did a bang-up job, made her client look great, and sent in her bill for the hours she worked. The client responded: “I don’t think you billed us enough for this job.”
Most business relationships have an adversarial undertone: we’re going to be collaborators and co-creators, but let’s duke it out over the contract first, and then let’s make sure it’s under budget because that will make me look good. I win when the project makes me look like a star, and you’ll get what we agreed upon in the first place. That was our deal.
It’s so easy to go back to the contract, to explain to yourself that your hands are tied and that you’re being fair. But there are times when you know you owe someone, when you know you got a great deal.
Go ahead, step up and say, “We made a mistake. You didn’t charge me enough for what you delivered. I owe you.”