Yesterday’s salad

Traveling on Monday morning, and hoping to avoid on-board food, I picked up a $9 Caesar salad at the Balducci’s in the Delta terminal at JFK. A few hours later, my laptop dead, I popped open the plastic box to dig in.

The salad looked beautiful, but it was very sad indeed.  The first clue was a squishy crouton. The second crouton also didn’t crunch. Then I picked up a piece romaine, and it had turned a little red from spoilage. So had nearly all the lettuce in the salad. Red, wilted lettuce and soggy croutons for lunch? No way.

It turns out that I had paid, at 9 in the morning, $9 for a day-old salad at one of the upperiest of the upscale food chains in New York.

It’s so easy to convince yourself to sell the day-old salad, to give your customer something other than your best because it is cheaper or easier or because you’re just plain lazy. Plus, you convince yourself, they won’t notice.

The thing is, they will notice and so will you.  The only question is which will happen faster: you losing them as a customer, or you quietly begrudging yourself and your organization for delivering such a shoddy experience?

There’s old salad somewhere in your organization – old reports or analysis or ways you treat people that might have been good enough when they were fresh, but they’ve passed their expiration date.

Throw out the old salad. Today is a new day.

add to del.icio.us : Add to Blinkslist : add to furl : Digg it : add to ma.gnolia : Stumble It! : add to simpy : seed the vine : : : TailRank : post to facebook

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s