We get rapid-fire requests every day, and often end up beating them back with a stick.
As in: can you….write a quick response here? ….help this new potential Board Member better understand the program that you run? …meet with this journalist for 45 minutes? …share your 200 word biography for this conference? …write the first draft of our next quarterly newsletter? …give the team a 60 second update on what you’re focused on this week.
Most of the time, when we’re asked questions like this, a quiet internal narrative takes over, often with a dollop of panic: “I need to be really complete” “I’ve gotta to show them I’m on top of things” “So and so will be mad if I don’t include something about their work” “Why are you asking me that question????!”
Put another way, so often when we’re in the “answering the question mode” we feel put on the spot, and our deep desire to “do a good job” takes over in a way that shuts off any real sense of strategy or purpose.
The antidote to this natural response is to get into the discipline of saying out loud (or just to yourself):
I would like THIS (update, letter, email, 1-on-1 conversation, speech) to lead THIS person to do THIS.
Each and every time, I have the chance to start with clarifying, to myself, that this thing I am doing will create, for a small number of people (maybe just one), a specific response, a specific change, a specific action. Achieving that change is the purpose of what I’m doing.
*phew* that helps.
Step 1, then, is being able to say what that change is in what kind of person.
Step 2 is, for every word you write or say, for who you look at, for how you stand, for how you dress, for the words you choose, and, most important, everything you decide not to say…every thing is in service of that single purpose. Everything utterance that doesn’t help you achieve that goal becomes extraneous or, worse, undermines that purpose.
Here’s a nice test: when we brief someone on your next _______ (speech, email campaign, fundraising meeting, brief at the staff meeting), what do we tell him? If we dive in to “here’s how we do this, this is the content we have to cover,” we’re failing the “this leads to this” test. Whereas if we start with, “we’re trying to reach THIS kind of person to tell them THIS part of our story so that they will do THIS,” we are very much on the right track.
And every time someone on your team says “can we stop talking about this purpose stuff and just get on to creating the _______ (document, email, video, etc.) you’re well within your rights to say, “Actually, until we know what we’re trying to do here, I’m pretty sure that’s the only conversation we should be having.”