Tag Archives: communications

“They Just Don’t Get It”

What do you do when the values, the culture, or the (new and improved!) strategy of your organization aren’t translating into the behaviors you’d like to see? What steps do you take when the shifts in thinking and action that … Continue reading

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And what this means is

Whether you are presenting slides or sending out a dashboard to your Board of Directors, every single time you share numbers or graphs or a table, it’s your job to start with simply explaining “this is what this means.” Of … Continue reading

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15 ways you can reach me

Today a friend apologized to me for not seeing a Skype text I’d sent him last week (no problem). This got me thinking about the incoming communication tools that I have, all the ways people can reach me. Work email … Continue reading

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Three email rules and the bcc courtesy

Bcc: (“blind carbon copy”) has been with us since the beginning of email (as in this great ARPA email standard from 1977).  Even before email (yes, there was such a time), written office memos would be sent to recipients without … Continue reading

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Stories, Facts and Synthesis

Break down any presentation and you’ve got three building blocks: stories, facts and synthesis. Since we’re generally not comfortable as storytellers, and since it feels safe to report on the facts, lots of presentations divide up the pie like this … Continue reading

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Reflecting on the last two days’ posts – one on the long, hard, stupid way and one on mobile gift giving, I’m left with the notion that if we’re going to bring on serious partners to solve serious problems, then … Continue reading

Posted in friction | Tagged , , , , | 7 Comments

What you’re not

This sign is in the window of a great omakase sushi bar in New York. Eight words and you know what you’re in for. Saying what you’re against is a great shorthand way to describe yourself.  You tap into all … Continue reading

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