Tag Archives: listening

What’s in a Question?

This post originally appeared on Medium.  I’ll keep reposting these on my blog from time to time. If you want to learn more about Lean Data, check out the full story in this Stanford Social Innovation Review Article.  And there’s … Continue reading

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Strong ideas, loosely held

One of the best pieces of advice I got about five years ago was that I should have “strong ideas, loosely held.” The feedback I was getting was on the “loosely held” part. At the time people experienced me as … Continue reading

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What they say, what they mean

“I’m not saying that…” = “I AM saying that…” “By the way…” = “The most important thing to me is…” “I’ll be brief…” = “You’d better make yourself comfortable.” “Oh, one last thing…” = “Listen up.” “I’d like this presentation … Continue reading

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No irrational action

I used to dismiss what looked like irrational action.  I’d watch people’s behaviors and, when things didn’t make sense to me, I’d let it go. “Sometimes people do things that just don’t make sense” was a safe refrain.  Maybe they … Continue reading

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The main reason, also, by the way

I used to think listening to people had to be pretty easy since, I figured, it was their job to say what they meant. That feels like one of the biggest misconceptions I carried around (for way too long) – … Continue reading

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Your (brand) essence is not an inert element

For many years, as is typical in more junior roles in most big companies, I spent most of my time inside the organization.  Working hard, doing client or customer work, but really on the inside.  From there I had a … Continue reading

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No hobbies

People dabble in everything.  Restaurants and bed n’ breakfasts are popular semi-serious pursuits – romantic ideas right up until the moment when you’re mopping the floors or scrubbing pots with ammonia at 2am.  Then, they’re just hard work. Of course … Continue reading

Posted in non-profits | Tagged , , , , | 6 Comments